Delete your customer account

You can request deletion of your Drovi customer account at any time. This page explains how the process works and what data is removed.

1. How to request deletion

1. Open the Drovi customer app, or sign in at drovi.com.
2. Go to Profile → Settings.
3. Tap Delete account.
4. Confirm the request. Your account will be scheduled for deletion.

If you cannot access your account, email us at support@droviapp.com from the email address tied to your account.

2. What happens next

• 15-day grace period. After you request deletion, your account is scheduled for permanent deletion 15 days later.
• Changed your mind? Sign back in with your password before the 15 days are up and the deletion will be cancelled automatically.
• After 15 days. Your account is permanently deleted and this action cannot be reversed.

3. What data is deleted

• Your profile (name, email, phone, profile photo)
• Saved delivery addresses
• Saved payment methods and wallet balance (contact support first if you have unredeemed balance)
• Cart, favorites, and push-notification tokens
• Chat messages with vendors and riders tied to your account

4. What data we keep

For legal, tax, and fraud-prevention reasons we retain a limited record of completed orders (order ID, amounts, dates, delivery address at time of order) for the period required by applicable law. This retained data is dissociated from your identity where possible.

5. Need help?

Email support@droviapp.com. Please include the email address and phone number on your Drovi account so we can verify the request.