Refund Policy

1. Refund Eligibility

You may be eligible for a refund in the following situations:

• Order not delivered within the estimated time
• Incorrect items received
• Missing items from your order
• Food quality issues (damaged, spoiled, or contaminated)
• Order canceled by the restaurant or shop

2. Refund Request Process

To request a refund:

• Contact customer support within 24 hours of delivery
• Provide your order number and details of the issue
• Include photos if applicable (damaged or incorrect items)
• Our team will review your request within 1-2 business days

3. Refund Methods

Approved refunds will be processed to your original payment method within 5-7 business days. Alternatively, we may offer store credit for future orders.

4. Non-Refundable Situations

Refunds are not available in the following cases:

• Change of mind after order placement
• Incorrect delivery address provided by customer
• Customer unavailable at delivery time
• Food preferences or taste (unless quality issue)
• Delays due to weather or unforeseen circumstances

5. Partial Refunds

In cases where only part of your order is affected, we may issue a partial refund for the affected items only, rather than the entire order.

6. Cancellation Policy

Orders can be canceled within 2 minutes of placement for a full refund. After this time, cancellation depends on the restaurant/shop acceptance.

7. Contact Support

For refund inquiries, contact us at refunds@droviapp.com or call +1 (234) 567-890