Drovi Support

Keep the Drovi Merchant app open and signed in. Each new paid order rings a bell and opens a full-screen ticket; if several arrive at once they queue up and the ticket shows how many more are waiting. Allow notifications when the app asks so orders also ring when the app is in the background.

On the order ticket, adjust the prep time if you need to and tap Accept & Cook. If you can't make it, tap Can't fulfil? Decline & refund, pick a reason, and the customer is refunded automatically.

Open Menu, tap Add Menu Item (or Edit on an existing dish) and follow the five short steps: basics, photo and description, tags and diet, customer choices, and a final review. Photos from your camera roll are converted and resized automatically.

Use the Open/Closed switch on the Home screen to pause orders right away. Posted hours, delivery and pickup options and your minimum order are under Delivery settings. Customers see you as closed, with your reopening time, whenever you're not taking orders.

Earnings, commission and payout history are in Earnings and Wallet. Connect your bank through Stripe from the Wallet screen to withdraw your balance.

Go to Profile and tap Delete my account, or follow the steps on restaurant account deletion.

Open the order in the Drovi app and use the chat on the order page, or message support from the Account tab. Include your order number (it starts with #DRV).

If a restaurant declines or cancels your order you're refunded automatically. See our refund policy for timings.

In the app go to Account and choose Delete account, or see customer account deletion.